About us
You don’t know the answer | until you know the problem.
Ideas are cheap. Judgment is knowing which one fits, and that comes from listening to your customers and the people doing the work. We help you see the problem clearly first, so what you build is the right thing.
- What we do
- Find the gaps, shape the fix, build it and keep it running
- Who for
- Owner-run businesses, five people or fifty
- Before EightPX
- Twenty years in healthcare, technology and government
Where we’ve done it
Twenty years | of listening first.
The same thing, every time: the people who designed the system had rarely done the job. Two of those stories, told in full.
More of the work, shared privately
A cost planner members could use, adopted across regions.
Members couldn’t see what their care would cost. The answer sat across doctors, coders and actuaries.
One redesigned process, and a team to run it.
Accessibility and complaints work was spread across groups that shared nothing.
The supplier could finally see the bill from the dealer’s side.
Dealers paid for services they didn’t have, and the supplier couldn’t see it.
A paperless route, tested with owners.
Owners were still on paper forms, and their reports arrived late.
Why an outsider
The gaps sit between teams. Nobody inside owns them.
- No side to take
We work for none of the groups involved, so the answer comes back without a side attached.
- Prices on the page
Fixed prices, agreed before anything starts. No meter running.
- Your call
You get the map, the gaps and what each one costs. What happens next is up to you.
What we believe
Know the problem. | Then pick the tool.
- 01Listen first
The answer is usually with the people doing the job. Automate a handoff nobody owns and it just drops the ball faster.
- 02See the customer’s side
Your dashboard says the deal closed. Your customer remembers chasing twice to get there.
- 03Show the working
Every figure shows where it came from. Nothing you could catch as made up.
Who it’s for
Owner-run businesses. | Five people or fifty.
The shape matters more than the size. If any of these sound like you, we can help. Not the owner? Send this to whoever signs off.
Everything still goes through you.
Customers call to ask where things are.
A whiteboard, a spreadsheet and one person who remembers.
You fixed it once. It came back.