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For owner-run businesses

Find where your customers | fall through the gaps.

Seven quick questions. We’ll show you where your business drops customers, and what it’s costing you. Your first look is free.

See your gaps Watch the one minute version

Our sample: an invented heating and air business. Every figure and feeling invented.

EightPX01

Rather watch?

The whole idea, | in one minute.

A one-minute film for owners and their teams: where customers fall through the gaps between people and tools, what that costs, and how a Gap Report shows which gap to fix first.

For owners and their teams0:58
The idea02

Why it keeps happening

Everyone does their part. | The handoff is nobody’s.

Your customer
  • Asked for a quote
  • Left a voicemail
The handoff
Nobody owns this.
Your team
  • Phones covered
  • Calendar full
The gap03

Sound familiar?

What your customers go through, | and never tell you.

Asking

They leave a voicemail. Nobody calls back.

Waiting

They say yes. Then nothing happens.

Chasing

They ask twice and get two different answers.

Paying

The bill doesn’t match the quote.

What it looks like04

Try it

Pick your business. | Watch the gaps appear.

This is the map we draw: your customer above the front door, your team and tools behind it. Tap where your customers wait.

Your business
Where customers wait
See it from
See your gapsAn example. Yours is drawn from your answers, for your customer.
Try it05

What you get back

Every gap, ranked | by what it costs you.

So you know which one to fix first, and what fixing it is worth.

1Waiting jobs nobody owns$4,800
2Quotes blind to the van$1,800
3Windows off the board$1,500
All three, every month$8,100

A month. Our sample: an invented heating and air business, every figure invented.

See your gapsSee a full sample
What you get back06

How it works

Five minutes to answer. | Your first look, straight away.

  1. 1

    Answer seven questions

    About one type of customer, in plain words. No forms, no call.

  2. 2

    See your first look

    Your customer, the shape of their journey and your biggest gap.

  3. 3

    Unlock the full report, $495

    Every gap ranked and costed, with a way forward for each. In three business days.

How it works07

What we do

From the first gap | to the last fix.

Full-service consulting for owner-run businesses. You don’t know the answer until you know the problem, so we start there: we find what’s costing you, shape the fix, build it and keep it running. Every step has its price on it before you take it.

01

Find

The Gap ReportWhere one type of customer falls through your business, and what each gap costs.First look free · $495
The full pictureEvery gap with its workings, what good looks like once it’s fixed, and a readout. Your $495 counts toward it.From $3,500
Hear it from your customersWe talk to your customers and bring back what they really think.From $2,500
02

Shape

Readout, 45 minutesWe go through your map and gaps together, and agree where to start.$350
A build-ready briefThe problem in your customer’s words, and what done looks like. Hand it to whoever builds.From $2,500
The Boardroom packYour map as a film, slides and a poster, to win the room inside.$295
03

Fix

Fixing the gapsWe design the fixes and build them: clear handoffs, and automation where it’s safe.Fixed price, quoted
04

Run

Run itWe keep the fixes running and improving, with changes included each month.Monthly
What we do08

What this isn’t

A sales call A free consultation A software pitch

Start with your biggest gap. | The $495 comes off the fix.

$495 For the full Gap Report, after a free first look. Go ahead with a project of $2,500 or more within 30 days and it comes off the price.
See your gaps
The offer09

Your turn

Where does your customer | fall through the gaps?

See your gapsWhat’s in the report
Start here10
EightPX: find where your customers fall through the gaps